Category: Customer Service

On May 20, 2014

3 Tips On Becoming Famous In Your Niche & Exploding Your Income

I was at lunch one time and a friend of mine looked at another guy & said, “You are niche famous.” He went on to describe what he meant by that & I thought it was an interesting concept.  You are niche famous when the majority of the niche you serve knows you or your
On March 10, 2014

5 Leadership Mistakes I Made In The Last 5 Years

People tell me all the time that they wouldn’t change anything about their past because it all makes up who they are.  While I understand that & agree with the statement on many levels,  I would not say that same thing personally. Why? While I do believe everything I have done makes up who I
On February 22, 2014

3 Differences In Slimy & Successful Sales People

At the end of the day, I am a sales guy. Sure, I have the title of CEO & Founder, but I truly love to sell.  When I was in college, I used to go to college football stadiums with a few bucks in my pocket & flip tickets.  I would literally be there all
On January 6, 2014

Dear Howard Schultz & Starbucks…

6 out of 7 days a week I buy a Grande Decaf coffee with no room from you.  I love to pull out my credit card & happily pay you $2.08 for this beverage. I’m writing you this letter because of what your company means to me.  As a fellow business owner, I know you
On December 9, 2013

5 Business Lessons Learned From Auburn & Gus Malzahn

Gus Malzahn is Auburn University’s football coach.  In his first season as a head coach in the SEC, he is playing for the National Championship (the #1 team in college football).  He has come into his leadership position & done it much different than many people do.  Whether you watch football or not, you can
On July 29, 2013

7 Leadership Lessons From Being Backstage With Imagine Dragons

It’s been a long time since a band as good as Imagine Dragons has come around.  My friend Louie Lovoy turned me on to them a while back & together we have watched them go from obscurity to mega-stars.  This band doesn’t just play good music, they are leaders.  They are influencing a generation of
On June 24, 2013

Why Organizational Growth Is Like Being Addicted To Drugs

When I was on staff at an organization years back, we talked about growth all the time. What are we doing to get more money? What are we doing to get more customers? What are we doing to get more people signed up? Why aren’t we bigger? Why aren’t we growing as fast as we
On May 4, 2012

How To Treat Clients & Build A Massive Tribe

We recently had someone write an article on our organization about how we treat people.  This article was written by Brian Dodd & he has an excellent leadership blog. This was observed from a 3rd party.  If someone was going to write about your company, church, or non-profit, what would they write? Here are 32